Strange, I would have thought that the citizens, or at least a subset of the victims of crimes would be their customers:
ACCUSED murderers, rapists, robbers and other criminals are being referred to as "customers" by Scottish court officials in a move last night condemned as "stupid" and "inappropriate".
The Scottish Court Service (SCS) has ordered staff to refer to all accused criminals awaiting trial as customers under a new strategy to make sure everyone's needs are taken into account. But victims' groups and politicians have condemned the move as an example of corporate-speak at its worst.
But, philosophically speaking, what this means for the term "civil servants" is somehwat unclear to me if we are now the government's customers instead of its masters.